Terms of Service

1. Acceptance of Terms

By accessing and using GessPass ("Service"), you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our Service.

2. Description of Service

GessPass is a B2B SaaS platform that enables hospitality businesses to create, distribute, and manage promotional passes through QR code technology. The platform includes:

• Business Portal: Pass creation, analytics, promoter management, and subscription billing
• Promoter Portal: Pass distribution, tracking, and compensation management
• Staff Portal: QR code verification and redemption tracking
• Guest Portal: Anonymous pass claiming and sharing
• Admin Portal: Platform monitoring, fraud detection, and support

3. Subscription Plans & Billing

3.1 Tiered Pricing

Our subscription pricing is based on the number of locations you manage:

• Starter Tier: 1 location - $49/month
• Professional Tier: 2-5 locations - $99/month (base) + $30/location
• Enterprise Tier: 6+ locations - $249/month (base) + $20/location

3.2 Additional Fees

• SMS marketing messages are charged separately through Twilio
• Additional promoter slots beyond your plan limit: $10/month per promoter
• Additional active passes beyond your plan limit: $5/month per 10 passes

3.3 Payment Terms

All subscriptions are billed monthly in advance via Stripe. You authorize us to charge your payment method on file. Non-payment may result in service suspension.

3.4 Refund Policy

Subscription fees are non-refundable. If you cancel mid-cycle, you retain access until the end of your billing period.

4. Service Limits & Usage

4.1 Pass Creation Limits

Your subscription tier determines the number of active passes you can create. Exceeding limits will prompt upgrade or additional charges.

4.2 Promoter Limits

Each subscription includes a set number of promoter accounts. Additional promoters require add-on fees.

4.3 SMS Quotas

SMS messaging is subject to monthly quotas based on your subscription tier. Additional messages may incur overage charges.

5. User Accounts & Security

5.1 Account Registration

You must provide accurate information when creating an account. You are responsible for maintaining the confidentiality of your credentials.

5.2 Multi-Portal Access

Users may have access to multiple portals based on their role. Businesses are responsible for managing their team's access permissions.

5.3 Account Termination

We reserve the right to suspend or terminate accounts that violate these terms, engage in fraudulent activity, or misuse the platform.

6. Intellectual Property

6.1 Platform Ownership

All rights, title, and interest in GessPass (including software, design, trademarks, and documentation) remain our exclusive property.

6.2 Your Content

You retain ownership of promotional content (images, descriptions, offers) you upload. By using our Service, you grant us a license to display and distribute this content through the platform.

6.3 QR Codes

QR codes generated through GessPass remain your property but are subject to our platform's security and verification requirements.

7. Prohibited Uses

You agree NOT to:

• Use the platform for illegal purposes or fraudulent transactions
• Create misleading or deceptive promotional offers
• Attempt to circumvent usage limits or billing systems
• Reverse engineer, decompile, or extract source code
• Resell or redistribute our services without authorization
• Interfere with platform security or other users' access
• Violate any applicable laws or third-party rights

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• GessPass is provided "AS IS" without warranties of any kind
• We are not liable for service interruptions, data loss, or business losses
• Our total liability shall not exceed the amount you paid in the past 12 months
• We are not responsible for promoter misconduct or guest redemption disputes
• Third-party integrations (Stripe, SendGrid, Twilio, Sentry) are governed by their own terms

9. Indemnification

You agree to indemnify and hold harmless GessPass from any claims, damages, or expenses arising from:

• Your use of the platform
• Your promotional content or offers
• Violation of these terms
• Infringement of third-party rights

10. Data Security & Privacy

We implement industry-standard security measures to protect your data. For details on data collection and usage, please see our Privacy Policy.

11. Modifications to Terms

We may update these Terms of Service periodically. Continued use of the platform after changes constitutes acceptance of the updated terms. We will notify you of material changes via email or platform notification.

12. Termination

12.1 By You

You may cancel your subscription at any time through your account settings. Access continues until the end of your billing period.

12.2 By Us

We may terminate your account for violations of these terms, non-payment, or fraudulent activity with appropriate notice.

12.3 Effect of Termination

Upon termination, your access to the platform ceases. Data may be retained as required by law or our data retention policies.

13. Dispute Resolution

13.1 Governing Law

These Terms are governed by the laws of [Your Jurisdiction], without regard to conflict of law principles.

13.2 Arbitration

Disputes shall be resolved through binding arbitration rather than in court, except for injunctive relief or intellectual property claims.

14. Contact Information

For questions about these Terms of Service, please contact us:

Email: support@gesspass.com
Website: https://gesspass.com